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Tangelo.ai Sub-Processors

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Effective Date: December 6, 2024


Tangelo.ai engages trusted third-party service providers (sub-processors) to support the delivery, improvement, and security of our services. Below is the list of sub-processors, their roles, and the mechanisms ensuring compliance with applicable data protection laws.

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Hosting & Infrastructure

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Heroku

  • Subject Matter: Hosting infrastructure and data centers.

  • Nature of Processing: Application hosting, scaling, and monitoring.

  • Duration of Processing: Continuous.

  • Location: United States.


AWS

  • Subject Matter: Cloud infrastructure and storage.

  • Nature of Processing: Data storage and backups.

  • Duration of Processing: Continuous.

  • Location: United States.


PostgreSQL

  • Subject Matter: Relational database management.

  • Nature of Processing: Database operations and management.

  • Duration of Processing: Continuous.

  • Location: United States.

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Development Tools

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GitHub

  • Subject Matter: Source code and issue tracking.

  • Nature of Processing: Source code management and version control.

  • Duration of Processing: Continuous.

  • Location: United States.

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Monitoring & Alerts

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Papertrail

  • Subject Matter: System logs and errors.

  • Nature of Processing: Logging errors and warnings.

  • Duration of Processing: Continuous.

  • Location: United States.


PagerDuty

  • Subject Matter: Incident notifications.

  • Nature of Processing: Alert management and scheduling.

  • Duration of Processing: Continuous.

  • Location: United States.

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Integrations & Analytics

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Merge.dev

  • Subject Matter: Metadata and integration configuration.

  • Nature of Processing: API access for third-party integrations.

  • Duration of Processing: Continuous.

  • Location: United States.

Metabase

  • Subject Matter: Customer analytics.

  • Nature of Processing: Analytics.

  • Duration of Processing: Continuous.

  • Location: United States.


Segment

  • Subject Matter: User and event data.

  • Nature of Processing: Data aggregation and analytics.

  • Duration of Processing: Continuous.

  • Location: United States.

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Data Protection & Security

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All sub-processors are evaluated and monitored to ensure compliance with GDPR, CCPA, and other relevant regulations. Tangelo.ai implements strict measures to

safeguard data while ensuring uninterrupted service delivery.
For more information or inquiries, please contact us at privacy@tangelo.ai.​

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