Tara Reeves understands first hand the potentially high impact of high-potential employees. 

As People Operations Generalist at MeBe, a premier, nation-wide provider that serves over 1,300 children in nine regions, Reeves oversees the high-volume onboarding of Behavior Technicians (BT). But this wasn’t always her focus. She started as a BT herself. 

“BTs are our frontline – they go into the field and implement the therapy that improves the lives of our clients.” 

And while these employees are generally students or recent grads, they have an immense impact on their clients’ lives. “Some children are completely non-verbal and after a few weeks, it's amazing, they start to communicate.”  

Despite their vital role, BT turnover rate is very high. “The job is really challenging. Emotionally. Physically. But they’re the people who really drive our mission. ”  

As a result, Reeves was manually onboarding 3-30 BTs every week. And, due to intensive training requirements, she found herself drawing in follow up – answering countless questions and clearing up endless confusion. 

This left little time to focus on improving employee experience or lowering churn. “Our goal is to provide the highest quality service, so we want to keep our BTs confident and happy. But it was just too much.”